Return and Exchange Policy
At Lamassu Jewelry , we are committed to ensuring your satisfaction with our products. We understand that occasionally, you may need to return or exchange an item. To facilitate a smooth return or exchange process, please read and understand our policy below:
1. Eligibility for Returns and Exchanges
You may return or exchange your purchase within 30 days from the date of delivery if:
The item is in brand new condition, unworn, and free from any signs of use or damage.
The item is returned in its original packaging with all included accessories and tags.
The original receipt or proof of purchase is provided.
2. Items Not Eligible for Returns and Exchanges
The following items are not eligible for return or exchange:
Items that show signs of wear and tear, including scratches, scuffs, or any form of damage.
Items without their original packaging or missing accessories.
Items returned beyond the specified return period.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer support team at [Customer Support Email or Phone Number] to request a return authorization.
Pack the item securely in its original packaging, including all accessories and the proof of purchase.
Clearly label the package with your return authorization number.
Ship the package to the address provided by our customer support team.
4. Refund and Exchange Process
Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
If the item qualifies for a return, we will issue a refund to your original payment method, excluding any shipping charges, within [X] business days.
If you prefer an exchange, we will process it as requested, subject to product availability.
5. Shipping Costs
You are responsible for the cost of shipping the item back to us, unless the return is due to an error on our part.
For exchanges, we will cover the shipping cost of sending the replacement item to you.
6. Contact Information
If you have any questions or need assistance with your return or exchange, please contact our customer support team at [Customer Support Email or Phone Number].
1. Eligibility for Returns and Exchanges
You may return or exchange your purchase within 30 days from the date of delivery if:
The item is in brand new condition, unworn, and free from any signs of use or damage.
The item is returned in its original packaging with all included accessories and tags.
The original receipt or proof of purchase is provided.
2. Items Not Eligible for Returns and Exchanges
The following items are not eligible for return or exchange:
Items that show signs of wear and tear, including scratches, scuffs, or any form of damage.
Items without their original packaging or missing accessories.
Items returned beyond the specified return period.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer support team at [Customer Support Email or Phone Number] to request a return authorization.
Pack the item securely in its original packaging, including all accessories and the proof of purchase.
Clearly label the package with your return authorization number.
Ship the package to the address provided by our customer support team.
4. Refund and Exchange Process
Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
If the item qualifies for a return, we will issue a refund to your original payment method, excluding any shipping charges, within [X] business days.
If you prefer an exchange, we will process it as requested, subject to product availability.
5. Shipping Costs
You are responsible for the cost of shipping the item back to us, unless the return is due to an error on our part.
For exchanges, we will cover the shipping cost of sending the replacement item to you.
6. Contact Information
If you have any questions or need assistance with your return or exchange, please contact our customer support team at [Customer Support Email or Phone Number].
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